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AT&T Store Manager-Lyman

Job Description
If you have a passion for customers and technology, you're in the right spot. As part of our Retail team, you'll help us bring our innovation into the world. It's a big job with lots of room to grow.
As a Store Manager, you will be expected to meet and exceed your personal customer experience and sales objectives, and assist others within the store to do the same. Under the direction of the Area Supervisor, you will help schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. You will also be in training for the development, training and management of the retail sales team in an effort to qualify and develop you for future opportunities in management.
Primary Responsibilities Include:
Execute store's implementation of the AT&T Retail Promise
40+ hours per week (full time)
Maintain personal sales targets
Activate new accounts and upgrade current customers
Promote and offer the full suite of AT&T's products and services
Attend all required meetings
Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
Other duties as assigned
Assist ARSM in the following:
Execution of sales, service and customer experience initiatives in store
Meet and exceed assigned goals
Demonstrate the right customer
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Oversee Store floor experience
Own Customer Coordination, Welcome and Wait Time process
Support Team and assist with customer transactions
Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
Facilitate weekly personnel training/educational sessions
Resolve or escalate appropriately any billing or service issues
Instill & maintain a sense of pride and ownership in store appearance
Drive operational compliance of back office processes, procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Required Skills & Qualifications
High School Diploma
Minimum 1 Year Sales in telecommunications or retail industry preferred
Enrollment in the Manager In Training (MIT) Program
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to learn new products and services in a timely manner
Ability to work flexible hours, including evenings, weekends and holidays
Ability to operate a personal computer, wireless equipment, copier and fax


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